At Adivasi Avishkar Association, we value our customers and strive to provide high-quality herbal products. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
1.1 Timeframe for Returns:
You may return most unused and unopened items within 7–15 days of receiving your order. Returns received after this period will not be accepted unless otherwise agreed upon by us.
1.2 Condition of Returned Items:
To be eligible for a return, the product must be in its original condition, unused, and in the original packaging with all labels and seals intact. Opened or used products cannot be returned due to hygiene and safety reasons.
1.3 Non-returnable Items:
Certain items are non-returnable, including:
Opened or used products (for hygiene reasons)
Customized or bulk orders (unless defective)
Sale or discounted items
2.1 Initiating a Return:
To start a return, please contact us via:
📧 Email: adivasi@gmail.com
📞 Phone: +91 9108846641 / +91 8296411951
Provide your order number, the item(s) you wish to return, and the reason for the return.
2.2 Return Shipping:
Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
Please use a traceable shipping method to ensure your return is received by us.
2.3 Inspection of Returned Items:
Once we receive the returned item(s), we will inspect them to confirm they meet the return eligibility criteria. If approved, we will proceed with the refund or exchange as per your request.
3.1 Refund Process:
If your return is approved, a refund will be issued to the original payment method used during the purchase.
3.2 Refund Timeline:
Refunds may take 5–10 business days to be processed and reflected in your account.
The exact timeline depends on your payment provider.
3.3 Partial Refunds:
In some cases, a partial refund may be issued if:
The returned product is damaged due to customer mishandling
Only a portion of the order is returned
4.1 Exchanging Items:
If you want to exchange a product for a different variant (e.g., different size or packaging), please follow the return process and place a new order for the desired item.
4.2 Defective or Incorrect Items:
If you receive a defective or incorrect product, please contact us immediately. We will arrange for a replacement at no extra cost.
5.1 Notification of Damage or Defects:
If your product is damaged or defective upon arrival, please notify us within 3 days of receiving your order.
5.2 Proof of Damage:
Provide photographic evidence of the damage or defect when contacting our customer support team.
5.3 Replacement or Refund:
If we determine that the issue is due to our fault, we will offer a replacement or full refund, including return shipping fees, at our discretion.
For any questions regarding returns, exchanges, or refunds, please contact our customer support team:
📧 Email: adivasi@gmail.com
📞 Phone: +91 9108846641 / +91 8296411951
📍 Address: Pakshirajapura Hakki-Pikki Colony, Hunsur Taluk, Mysore, Karnataka, India – 571105
Adivasi Avishkar Association reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on our website.
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